This was an interesting paper – not least because it indicates a context where an online research methodology could actually be more valid (giving direct access to the responses of survivors of TBI) than face to face interview methods – removing some of the barriers this group encounters as a result of cognitive-linguistic impairments when interviewed in face to face situations. The ‘richness’ of responses form the participants who had the time to reflect using this asynchronous method, was an unexpected outcome of the research.